POSITION #042-CLS-03-24:

Technology Apprentice I STUDENT Apprentice

3 positions available

Wenatchee High School

Salary Schedule:  $18.63 per hour

                                                               

DESCRIPTION: The Technology Apprentice I position is a 2000 hour position intended to be completed within 2 years.  Working hours are flexible, with the expectation of working daily and throughout the summer.  We will also be flexible with the daily hours to work around school schedules.  Upon successful completion of the program, this position would qualify you for employment within the Wenatchee School District as a Technology Support Specialist if a position is available.  The apprentice will be working closely with other technology department staff to accomplish their required 2000 hours and the required training and exposure according to the established approved frameworks. After completing 400 and 1000 hours, compensation will be increased to 80% and 85% of the base hourly rate.

The apprentice will learn how to maintain and monitor the computer systems and networks for the Wenatchee School District. Tasks include solving complex technical issues and collaborating with end-users across all departments to assist them with their technical requirements.

 

DUTIES & RESPONSIBILITIES: Provides technical support for internal end-users on a variety of hardware and software problems including operating system support, application support, system access problems, and other online application support. Provides the highest level of customer service while building relationships and collaborating with staff, students, and/or parents to ensure an efficient, professional, safe, responsive, and courteous working environment. Maintains the ticketing system for their area of responsibility. Contributes to WSD inventory control for their area of responsibility. Configures and deploys hardware and software. Acts as a building-level departmental liaison during infrastructure emergencies and helps maintain communications with all relevant parties. Works collaboratively with District and building administrators as well as other technology specialists to provide reliable service to the end-user. Works with network administration to diagnose and troubleshoot network outages and maintain network configuration for end-users. Assists staff, students, and/or parents, with the operation of district-supported application software and hardware. Contributes to helpdesk websites & web-based help tools for end-users. Maintains goodwill, cooperation, and productive relationships. Recognize and accommodate end users that have various levels of technical expertise and frustrations. Collaborates to create technical documentation and procedures, and serves as a resource for training materials in response to, staff, and/or student inquiries for technical support. Attends webinars and training sessions as assigned, to keep current with rapidly changing technologies. Attends and participates in district-wide, building, and departmental meetings and committees to discuss computer-related issues, as well as contribute to departmental projects as a team member. Collaborates with Help Desk staff to address support issues. Collaborates with district-level technicians about hardware and software purchases. Collaborates with district-level technicians to obtain quotes for repair costs, installation, new devices, and maintenance. Other related duties as assigned. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the ability to stoop, kneel, bend, turn, and reach. Physical exertion to manually move, lift, and carry equipment will be required. This position will require the ability to work with limited supervision and prioritize workflow as needed while maintaining communications with other support personnel and supervisor. The ability to relate well with students and staff is required, as communication will occur frequently. This position may require working in crowded areas, where noise is moderate.

 

QUALIFICATIONS: CURRENT Wenatchee School District student (minimum sophmore standing for 24-25 school year) enrolled in high school, alternative school, or open doors program, covered by the Wenatchee School District. Must be able to meet the requirements of the trade. Prior completion of or enrollment in coursework to associated with the Tech Apprenticeship program.  If a full-time high school student, you must be flexible to accommodate the coursework or directed study in your daily schedule. A Washington State Patrol Criminal History Information Form, required by RCW 43.43.830. Hold or have the ability to acquire a valid Washington State driver’s license along with dependable transportation.  Interest in the use of computer operating systems and concepts for Macintosh, Windows, Chrome OS, and iOS. Ability to read and understand manuals for software and hardware applicable to district policies and standards. May require prolonged sitting or standing.  

 

PROCEDURE: Go to our website at: www.wenatcheeschools.org and click on Employment then follow the instructions. 

 

SCHEDULE: OPEN UNTIL FILLED.

 

UNION AFFILIATION:  This position is Non-Represented.

 

BENEFITS:  This position does not qualify for health insurance or paid leave benefits. https://www.wenatcheeschools.org/hr/collective-bargaining-agreements

 

Immigration Reform and Control Act Requirement:  The recommended applicant, if not a current regular employee, will be required to complete an INS I-9 form and must provide proof of employment eligibility prior to working.

 

Disclosure Statement and Record Check:  Pursuant to Chapter 486, Washington Laws of 1987, the recommended applicant, if not a current regular employee, will be required to complete a disclosure form indicating whether he or she has been convicted of crimes against persons listed in the law. In addition, a background check, based on fingerprints, will be requested from the Washington State Patrol & FBI.  Employment is conditional based upon completion of the record check.

 

The Wenatchee School District complies with all federal and state rules and regulations and does not discriminate on the basis of sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation, gender expression or identity, marital status, the presence of any sensory, mental, or physical disability, or the use of a trained guide dog or service animal by a person with a disability, in its programs and activities and provides equal access to the Boy Scouts and other designated youth groups. This holds true for all staff and for students who are interested in participating in educational programs and/or extracurricular school activities. The following employees have been designated to handle questions and complaints of alleged discrimination: Civil Rights Coordinator, Kelly Lopez, 509-663-8161, lopez.k@wenatcheeschools.org; and Title IX and Section 504 Coordinator, Mike Lane, 509-663-8161,  lane.michael@wenatcheeschools.org  235 Sunset Ave, Wenatchee WA, 98801.

 

AN EQUAL OPPORTUNITY EMPLOYER